FAQs
Orders
Can I cancel my order?
Can I cancel my order?
Yes, if it has not yet been entrusted to the courier!
We strive to process every order within 12 hours to ensure prompt delivery. If the order has already been entrusted to the courier, unfortunately we cannot cancel it, but it is always possible to make a return. In any case, we recommend that you contact our customer service as soon as possible.
Call us at: +39 347 093 4913
Can I place an order by phone?
Can I place an order by phone?
Yes, you can call us and one of our operators will place the order for you. At the end of the call, they will send you a link for payment and a summary of the order.
Call us at: +39 347 093 4913
Shipping
Which countries do you ship to?
Which countries do you ship to?
We ship not only to Italy but to all countries of the European Union
When will I receive my order?
When will I receive my order?
We strive to process orders within 12-24 business hours. The courier will take another 24-48 hours for delivery, which may also occur on weekends. During holiday or promotional periods, there may be small delays.
Returns and Refunds
How can I make a return?
How can I make a return?
To make a return, send a written request to: info@bfarma.it or on WhatsApp.
When will I receive my refund?
When will I receive my refund?
Once the goods are received in our warehouse, we will check them within 24 hours. After checking, we will proceed with the refund, which will be processed according to the payment method used.